Terms and Conditions

Boarding Pass and Confirmation Email

Subject: Your Old City Shuttle Tour Confirmation & Boarding Pass

Thank you for choosing Old City Shuttle for your upcoming adventure! We are thrilled to have you join us for {{activity}} on {{date}}. Please carefully review the details of your reservation and important information to ensure a seamless and enjoyable experience.

1.3 Meeting Location

1.3.1 Designated Check-In Spot: Barley Republic Parking Lot on Left

1.3.2 Address: 50 Spanish St., St. Augustine, FL 32084

1.3.3 Directions: Access Spanish St. from Hypolita St. (entering from the South).

1.4 Vehicle Details

1.4.1 Look for our Golf Cart shuttle and driver.

2. Important Information

2.1 Check-In and Arrival

2.1.1 Early Arrival Required: Arrive at least 10 minutes prior to the scheduled start time to check in and ensure timely boarding.

2.1.2 Traffic Advisory: St. Augustine can experience heavy traffic, especially during peak hours. Plan your travel time accordingly to avoid delays.

2.1.3 Late Arrivals: Unfortunately, we cannot delay departures for late arrivals. No refunds or rescheduling will be provided for missed tours.

2.2 Accessibility

2.2.1 Due to the design of our vehicles, we are unable to accommodate wheelchairs, mobility devices, or passengers who require specialized boarding assistance.

3. Cancellations and Changes

3.1 Customer-Initiated Cancellations or Changes

3.1.1 All cancellations or rescheduling requests must be submitted in writing to oldcityshuttle@gmail.com at least 48 hours prior to the scheduled tour.

3.1.2 A $10 rebooking fee will apply to cancellations or changes made with less than 48 hours’ notice.

3.2 Operator-Initiated Cancellations

3.2.1 Weather or Safety Cancellations: In the rare case of adverse weather or safety concerns, Old City Shuttle may cancel tours with minimal notice.

3.2.2 In such cases, customers will be issued a 12-month rain check (credit) for future rescheduling. Refunds will not be provided.

4. No-Show Policy

4.1 If you do not check in on time or fail to attend for any reason, the following policies will apply:

4.1.1 Any discount voucher associated with your reservation will be void.

4.1.2 The card on file will be charged the FULL RETAIL PRICE of the reserved tickets.

5. Conduct and Safety Guidelines

5.1 Passenger Conduct

5.1.1 Smoking, including vaping or the use of electronic cigarettes, is strictly prohibited on board.

5.1.2 Pets are not permitted. 

5.2 Driver Authority

5.2.1 For the safety and comfort of all passengers, the driver reserves the right to deny boarding or remove passengers exhibiting disruptive, unsafe, or inappropriate behavior.

6. Gratuities and Referrals

6.1 Gratuities

6.1.1 While gratuities are not mandatory, they are greatly appreciated. Suggested tips for your driver range from $3 to $5 per person and can be provided directly to the driver.

6.2 Referrals

6.2.1 We encourage you to share your experience! Friends, family, and colleagues can book their own tours or private events online at www.oldcityshuttle.com.

7. Contact Information

If you have any questions or need to make changes to your reservation, please don’t hesitate to contact us by email ONLY!

• Email: oldcityshuttle@gmail.com

• Website: www.oldcityshuttle.com

We look forward to welcoming you aboard for a memorable experience exploring the historic charm of St. Augustine.

Warm regards,

The Old City Shuttle Team